Tag Archives: metrics

What Constitutes Value in Social Media Measurement?

7 Feb

tape-measure-2

This weekend, I read a few articles on public relations research that got me thinking (I think that’s what my professors were going for ;) ) The general consensus is that public relations research is often limited to the evaluation of the products of short-term communication programs when what it should be doing is evaluating the products, processes, and the outcomes of both short- and long-term programs (Grunig & Grunig, 2001; Michaelson & Macleod; 2007). Of course, this statement assumes that organizations are conducting research in the first place…